Reliability: Services you can trust

PRODUCT WARRANTY & SERVICE 

SERVICE REQUEST FORM

If you require service on your hot tub, sauna or swim spa, please complete this service request form.

SERVICE CALL FEES

Our standard rates are $175 for the first hour and then $125 / hour thereafter. Parts & Equipment are extra, please complete the service request form.

FLAT RATE SERVICES

Hot Tub Winterizations, $300
Swim Spa Winterizations, $400
Rollaway Cover UV Spray, $300
Hot Tub Drain & Clean, $300
Swim Spa Drain & Clean, $400

GENERAL F.A.Q. HOT TUBS

Cloudy Water: If your hot tub water appears cloudy, start by testing the pH (ideal range: 7.2-7.8) and alkalinity (ideal range: 80-120 ppm). An imbalance can cause cloudiness. Ensure the filter is clean; clean it every 2-4 weeks and replace it every 6-12 months. Regularly shock the water with a chlorine or non-chlorine shock to eliminate contaminants. If cloudiness persists, consider using a clarifier to help clump particles together for easier filtration. Regular maintenance, including weekly testing and cleaning, helps prevent cloudy water.

Heating Issues: If your hot tub isn’t heating properly, check that the thermostat is set to your desired temperature. If the water isn’t warming up, look for error codes on the display panel, which may indicate specific problems. Inspect the heater and the flow rate; low water levels or a dirty filter can affect performance. If you can’t identify the issue, contact a professional technician to ensure your heater is functioning safely and effectively.

Filter Maintenance: Regular filter maintenance is crucial for clean water. Clean your filter every 2-4 weeks by rinsing it with a hose, ensuring that debris is removed from the pleats. Replace the filter every 6-12 months, or sooner if you notice reduced water flow or increased cloudiness. A clean and functional filter helps maintain proper water circulation and clarity, enhancing your hot tub experience.

Pump Noises: If your pump is making unusual noises, check for air in the system by ensuring all valves are open and there are no leaks. Loose fittings or worn bearings can also cause noise; tighten any loose connections and consider replacing worn parts. If the noise persists after checking these factors, contact a qualified technician for further diagnosis and repair to prevent potential damage.

Error Codes: When your hot tub displays an error code, consult your owner’s manual for a list of common codes and their meanings. These codes can indicate various issues, such as water flow or temperature problems. First, try power cycling the spa by turning it off and on again. If the error reappears, check the corresponding components, like the heater or sensors. If you’re unable to resolve the issue, reach out to a professional technician to avoid further complications.

Water Chemistry: Testing and balancing your water chemistry is essential for a safe and enjoyable hot tub experience. Use a test strip or kit to check pH, alkalinity, and sanitizer levels regularly. The ideal pH range is 7.2-7.8, while alkalinity should be between 80-120 ppm. Adjust the chemical levels as necessary using appropriate products. Proper water chemistry not only ensures comfort but also helps prolong the life of your spa equipment.

Jet Performance: If your jets are not functioning properly, first check to ensure they are fully open and free of debris. Inspect the plumbing for any blockages or clogs. If the jets still aren’t performing well, check the water level; low water can affect jet performance. Regular maintenance and cleaning can help prevent issues, but if problems persist, consult a technician to assess the internal system.

Leaks: If you notice water leaking from your hot tub, inspect the shell, plumbing, and fittings for cracks or loose connections. Pay attention to the area around the pump, heater, and jets. Tighten any loose fittings and apply sealant to minor cracks. If you’re unsure of the source of the leak or it continues after inspection, contact a professional for assistance to prevent further water loss or damage.

Power Issues: If your hot tub won’t turn on, check the GFCI breaker to ensure it hasn’t tripped. Make sure the spa is properly plugged in and that there is power to the outlet. Inspect the control panel for any signs of damage. If the hot tub still doesn’t respond, it may require professional servicing to diagnose and fix any underlying electrical issues.

Winterization: Proper winterization of your hot tub is crucial for preventing damage during colder months. Begin by draining the spa completely, removing any water from the pipes and equipment. Clean the surfaces and add antifreeze to the plumbing to prevent freezing. Finally, cover the hot tub securely to protect it from snow and ice. Following these steps will help ensure your hot tub is ready for use when the weather warms up.

GENERAL F.A.Q. TRADITIONAL SAUNAS

Why isn’t my sauna heating up?
Check the power supply and ensure the thermostat is set correctly. If the sauna isn’t heating adequately, the heating element may be broken.

What should I do if I notice water leaking?
Some moisture is normal, but if leaking persists, check the seals around the door and any seams for damage. For barrel saunas, consider installing a waterproof membrane or a tin roof to manage moisture. Ensure the sauna is well-sealed, and consult a technician for repairs if necessary.

How can I control humidity levels?
Adjust the amount of water poured over the rocks in traditional saunas to maintain desired humidity.

Why are the lights flickering?
Inspect bulbs for damage, ensure wiring is intact, and check the light switch functionality.

What if my sauna heater element is broken?
If the heating element is damaged, the sauna may not heat as well. Contact a technician for a replacement and avoid using the sauna until it is repaired.

How do I care for the cedar wood?
To maintain the beauty of your cedar sauna, consider applying a wood stain or sealer designed for outdoor use only on the exterior surfaces. This protects the wood from moisture and UV damage while enhancing its natural color. Be sure to follow the manufacturer’s instructions and allow proper drying time before using the sauna again. Regular maintenance helps prolong the life of the wood and keeps your sauna looking great.