About Us

Customer Service Satisfaction is our number one priority.

Replenish your body. Renew your soul.

Our mission is to provide a lifestyle experience for our customers with the peace of mind of expert service to take care of their equipment well beyond initial purchase. We strive to educate and guide our customers when they come to us to purchase a hot tub, swim spa, sauna or cold plunge pool. Our team of expert sales, service, and installation staff are highly trained and motivated to give only their best to our customers, caring for them as they would a member of their own family.

Our company started as a family business and continues to operate as one. We opened in 2015 as a small retail pool store and then joined the Hydropool Hot Tubs and Swim Spas family from Mississauga, Ontario as they shared our same passion for quality product and superior customer service. We quickly became the new Canadian hot tub dealer of the year and have since gone on to win multiple platinum awards for our dedication to sales and support of our customers.

Our specialty is in customer service. We provide superior end-to-end support to our customers along with carrying quality brands carefully selected for their focus on comfort, serviceability, energy efficiency and can of course provide a great massage!

We’re only satisfied when our customers are. We provide real-time opportunities to try out our running hot tubs and swim spas in our showroom to ensure our customers are completely happy with their choice before purchasing. Our sales and service staff are highly trained to listen to our customers so that they can carefully walk them through their choices, operations, options, installation, and maintenance plans ultimately providing a no-pressure, no-rush sales experience.

Orleans showroom

Meet your Relaxation Team

Our goal is to provide you with only the best product and service to fit your lifestyle and budget.

Bruce Contant, MSc.
Owner/Operator

My experience in the water business started over 25 years ago. I started as a teenager by helping with pool deliveries and after finishing my studies at the university of Ottawa in 2006 I returned to our family’s swimming pool service business.

In 2015 I had a vision of wanting to help homeowners realize their dreams of owning their own hot tubs, swim spas, and saunas in the comfort of their own homes but without the fear and sales pressure that generally accompany such a decision. I hired a team of exceptionally talented and dedicated sales, service, and installation professionals that share the same philosophy of listening to what our customers need and providing them with an experience rather then just another hot tub.

Bruce Contant Owner/Operator

Mohammed Lofti
Sales

Mohammed has been an integral member of our team since our store  opened in 2015. He graduated with a BSc in Health Sciences from Carleton University in 2020 and has stayed on with us as a full time sales director.  He specializes in swim spas and hot tubs. He has a strong knowledge of water chemistry, hot tubs & swim spas.

mohammed-lotfi-office

Mika Minoli
Sales

Mika has been with Orleans Hot Tubs since we moved to our new location in 2021. She is currently a 3rd-year student at Carleton University, studying Social Sciences. Mika specializes in hot tubs, saunas & water care and is beginning her more advanced training on swim spas.

She has a strong knowledge of water chemistry, hot tubs & swim spas.

mika-minoli-office

Our Core Values

The driving force behind our success are our dedication to our core values from top to bottom.

PRODUCT
SELECTION

We offer a wide range of premium hot tubs at high value price points.

AFTER
SALES

We strive to delivery the highest level of after sales service to our  customers.

PROFESSIONAL
TEAM

We take training very seriously and pride ourselves on being able to answer your questions accurately and honestly.

CREATIVE
SOLUTIONS

Our staff has the autonomy needed to investigate creative solutions to challenging situations.

Orleans Hot Tubs & Pools

860 Taylor Creek Drive, Orleans, ON K4A 0Z9

(613) 590-2400 | (289) 216-4782 (text only)

info@orleanshottubs.com

Newsletter

Sign up now and never miss out on specials, promotions, and new product notifications delivered right to your inbox!

© 2024 Orleans Hot Tubs & Pools. All Rights Reserved.

Privacy Policy            Terms of Service