Excellent service right from the start! We started looking for a hot tub a few months back and finally, after meeting Mika for the first time, we decided to go with the option she offered. She was able to quickly and very professionally guide us to a tub that suited our space, our needs and even our “nice to haves”. Mika is customer oriented, very knowledgeable and goes above and beyond to provide and excellent customer service that carries through even after the sale. Her significant knowledge and guidance of water chemistry was invaluable in our purchase. There was a bit of concerns for the delivery then, Mika and Mohamed quickly came to our house to assess and reassure us that the delivery would go smoothly. The delivery team to great length and efforts during the installation to have to tub set up in the chosen spot. A week after the tub was installed and started, Mika came over to do a demo, go more in depth throughout all the menus and settings. She was able to promptly answer any questions we had on the water chemistry, it’s functionality and relation with products and effects. She ensured that we were going to enjoy our hot tub to the fullest as well as provided maintenance tips and tricks that were very valuable. We really enjoyed the process and were always treated with kindness and professionalism. Mika’s and Mohamed’s service went surpassed any expectations had. We strongly recommend that store and its personnel. We won’t hesitate for a second to spread the word about their above and beyond service.

We’re loving our new hot tub! Thank you to the entire team at Orleans Hot Tubs and Pools, they were fantastic. From our initial visit right up to our first soak, they were there every step of the way to answer all our questions and provide advice. Special thanks to Mika, as well as the electician/installers Frank and Mike. We couldn’t ask for better service! Gregg & Janine

An awesome place!!! Mika, Mohamed and Bruce are super friendly and knowledgeable. They made the process easy/smooth, right down to the guys that delivered the tub. Very kind and professional. They have a huge selection of hot tubs that are easy to maintain. The best place in Ottawa if you want a fast and affordable service. We are very happy with our purchase. Thank you for the excellent service!

I have been a regular client of Orleans Hot tub for well over a year now having purchased a brand new hot tub in September 2022. From the beginning Mohammad’s professionalism and knowledge of the hot tubs and products was exceptional. He helped me decide which tub best suited my needs including chronic pain concerns and which one would best accommodate my backyard area. He recommended Frank for the electrical; and he did an outstanding job as installation was stellar and Mohammad did a further on site run through on all the components and how to maintain my hot tub effectively and to ensure proper care. Thank you Orléans hot tub for your ongoing recommendations when I bring in my water for testing and advice when purchasing applicable chemicals. Kind regards.

What a great experience so far and its only been a week since the delivery of our Tub. The staff was just so flexible with their time and was very comprehensive when I showed up to get the status of delivery as we were scheduled to get it in May. and then delivery, the airlift with Crane was quite the spectacle and virtually painless. The start-up training was done with our Tub at our house with all of the chemicals needed based on our water sample submitted…. Its just awesome! We love it! Keep up the great service guys!

Super nice people to deal with and great service. Very happy with tub and covana. Would recommend to anybody who is looking to buy a tub.