Service & Repair
Hot tubs, swim spas and saunas, fixed right.
In warranty or out of warranty, our technicians service Ottawa and the surrounding area.
What service costs
Clear rates, before we roll the truck.
Service call
$175
First hour on site, then $125 per hour. Parts and equipment are extra.
Seasonal services
- Hot tub winterization
- $300
- Swim spa winterization
- $400
- Hot tub drain and clean
- $300
- Swim spa drain and clean
- $400
- Rollaway cover UV spray
- $300
Request warranty or service
What needs service?
Pick your product. Each form asks what our technicians need to diagnose it, so we arrive with the right parts. Not sure if it's covered by warranty? Send it anyway and we'll sort it out.
Common problems
A few quick checks you can do before booking a service call.
Hot tubs
My water is cloudy.
Test and balance the pH (7.2 to 7.8) and total alkalinity (80 to 120 ppm), rinse or replace the filter, then shock the water. A clarifier can help if it stays cloudy.
My hot tub isn't heating.
Check the set temperature and any error code on the topside. Low water flow from a dirty filter is a common cause, so clean the filter and make sure the water level is right. If it still won't heat, call us.
How do I look after the filter?
Rinse it with a hose every few weeks and replace it every 6 to 12 months, depending on how much you use the tub.
The pump is making noise.
Air trapped in the lines, a low water level, a leak or a loose fitting can all make a pump noisy. If the noise doesn't stop, book a technician before it turns into a bigger repair.
There's an error code on the topside.
Look the code up in your owner's manual, then turn the power off and on at the breaker. If the code comes back, note it down and send it with your service request.
How do I keep the water chemistry right?
Test at least once a week and adjust pH, alkalinity and sanitizer as needed. We can test a water sample for you in the showroom.
Some jets are weak or not working.
Make sure the jets are open, the diverters are set, the water level is high enough and the filter is clean. If they're still weak, a technician can check the pumps and plumbing.
I think my hot tub is leaking.
Look under the cabinet around the pumps, heater and unions, and hand-tighten any loose fittings. For anything more than a loose fitting, call us.
The tub has no power.
Check the GFCI breaker and reset it, and make sure the breaker in your panel is on. If the GFCI keeps tripping, don't keep resetting it: book a service call.
Should I winterize my hot tub?
Only if you're shutting it down for the winter. Winterizing means draining it fully, blowing out the plumbing and adding antifreeze. We offer it as a service ($300 for a hot tub).
Saunas
My sauna isn't heating up.
Check the breaker, the controller settings and the timer. If the heater has power but stays cold, an element may have failed.
Water is leaking into my sauna.
Check the door seals and the seams between staves. Outdoor barrel saunas can benefit from a membrane or metal roof. If the leak continues, call us.
How do I control the humidity?
Pour more water on the stones for more steam, or less for drier heat.
The lights are flickering.
Check the bulb first, then the switch and wiring. Turn the power off before touching any fixture.
The heater element is broken.
Don't use the sauna until it's fixed. We can replace the element.
How do I care for the cedar?
Treat the outside with an exterior-rated stain or sealer and follow the drying time on the label. Leave the inside bare.
Visit the showroom
Sit in it before you buy it.
Hot tubs, swim spas and saunas on display in Orléans. Book a private appointment and have the floor to yourself.
Book a private appointmentGet directions
Meet the team you'll see in the showroom ›
860 Taylor Creek Drive #1
Orléans, ON K4A 0Z9
- Tuesday to Friday
- 10 am to 6 pm
- Saturday
- 11 am to 4 pm
- Sunday and Monday
- Closed
Store (613) 590-2400
Service (613) 702-7822
info@orleanshottubs.com