SERVICES
IMPORTANT NOTICE
Our service department will be closed from December 7th to December 20th, 2022. For urgent matters, please consider the following options:
For severe water loss:
– Call a third party hot tub technician in your area (see below for options).
– Leave your hot tub empty with a small space heater inside the cabinet until the tub can be serviced
For broken parts:
– we may have the parts in the store, you can try browsing our Shopify store (in person pickup only)
– you can message us at 289-216-4782 and we will do our best to help out
For broken displays or ‘no flow errors’
– no flow errors are very hard to diagnose but are usually related to something that recently happened inside the hot tub (like a water change or a gate valve being closed during servicing)
– broken displays are annoying but usually when they’re unplugged from the main computer, a default filtration cycle and heating cycle will take over
THIRD PARTY TECHNICIANS & WARRANTY CLAIMS
If you need to use a third party technician for warranty claims because you are not in the servicable area of our team or due to time constraints, please note the following:
– we can reimburse entirely or a portion of the service call fee
– we can sell parts in the store to you or your technician and reimburse for them once we receive pictures of the repair or the broken parts are returned to us (lights, spa packs, pumps) but the parts & products MUST BE PURCHASED THROUGH our store and with our approval if possible.
– keep receipts
– ask for our advice first if possible
Please complete the service request form.
– please be advised, due to our small service team, we have to priortize our Hydropool clients first and we’ll do our best to advise everyone who completes the form
REPUTABLE THIRD PARTY TECHNICIANS IN THE OTTAWA AREA:
– CS Hot Tub Repairs, Christophe Seguin (Embrun, Russell, Limoges, Casselman, Plantagenet, Rockland), 5-star google
– SOS Hot Tub Repairs, Scott Duncan (Ottawa Center & West), 5-star service
– Brady Pool and Spa Care Retail Store (Kanata only), Hydropool Only
HYDROPOOL HOT TUB & SWIM SPA SERVICE FORM
Please complete the service request form.
– please be advised, due to our small service team, we have to priortize our Hydropool clients first and we’ll do our best to advise everyone who completes the form
YOU CAN ALSO EMAIL US FOR SERVICE:
Email service@orleanshottubs.com
ESSENTIAL THINGS to include in your email:
– your full name AND/OR your partner’s full name with mobile phone numbers for each
– your full address (street, city, province, postal code)
– the make & model of your hot tub or swim spa
– did you purchase the unit from Capital City Pools or Orleans Hot Tubs & Pools?
– describe the problem in as much detail as possible, using specific dates and units of measurement if applicable (ex. my hot tub has lost 1″ of water in 4 days)
OPTIONAL ITEMS to include in your email:
– images of the hot tub from far back (so the technician can see if there’s a deck or obstructions)
– images to help explain the issue
– a video (upload to Youtube or attach as a link).
– how can we access your yard, are there specific days that work best
Message only please.
1-860 Taylor Creek Drive
Orleans, ON
K4A 0Z9
Orleans Hot Tubs
Orleans Hot Tubs & Pools
We specialize in the sale of Hydropool hot tubs & swim spas for Central/East Ottawa, specifically Orléans and parts of Eastern Ontario. We carry a variety of water care products and specialize in water testing.
Hours
Please refer to our Google Page.
Location
860 Taylor Creek Drive
Orleans, ON
K4A 0Z9
Call Us
(289) 216-4782 (text only)